Frequently asked questions
Clear answers about booking, sessions, fees and confidentiality at Eirene Counselling and Coaching, so you know what to expect before you reach out.
Getting started
Most people contact us with a question they have carried for some time. You do not need to have the right words ready. A short call or enquiry form is enough for us to understand what is happening and recommend a sensible next step.
Common questions
Send a message through our contact page or call the practice during office hours. We will reply within two working days to arrange a time that suits you, either in person or by video.
Yes. Everything discussed in sessions is confidential. The only exceptions are situations where there is a serious risk of harm to you or someone else, and we will explain these limits at the start of our work together.
Counselling focuses on emotional wellbeing and past experiences that affect how you feel today. Coaching is more forward-looking and centres on goals, decisions and changes you want to make. Many clients benefit from a combination of both.
This varies. Some people find a few sessions enough to gain clarity, while others prefer a longer period of support. We review progress together every few weeks and adjust the plan as needed.
Yes. Secure video sessions are available for clients across the region. We will confirm the platform and any technical requirements before your first appointment.
What to expect in your first session
The first session is an unhurried conversation. We talk about what brought you in, what you hope to change and how you usually cope. There is no pressure to disclose everything at once.
- An overview of how sessions are structured
- Time to talk through your current concerns
- An agreed first goal, however small
- Clear information about fees and cancellations
Fees, privacy and practicalities
Session fees are published on request and are confirmed before booking. We ask for 48 hours notice when cancelling so that the time can be offered to someone else. Your records are stored securely and are only shared with your written consent.
If you need an interpreter or a flexible schedule, mention this when you get in touch and we will do our best to accommodate you.
Still have a question that is not answered here? We are happy to talk it through before you decide anything. Get in touch with Eirene